1. Introduction

We respect your privacy and are committed to handling your information responsibly when you use our website, purchase products, request quotations, or contact our team.

This Privacy Policy explains what information may be collected and how it may be used to provide e-commerce, business, support, delivery, and technology services.

2. Information We May Collect

When you use the website or place an order, we may collect information required to process your request, such as:

• Name
• Email address
• Phone number
• Billing and delivery information
• Product and order details
• Company information for business customers
• NTN and quotation details where required
• Project requirements and BOQ information
• Information submitted through contact, quotation, or support forms

For business quotations, the planned RFQ process may collect company name, contact person, email, phone, NTN, product, quantity, required delivery date, city, requirement details, and BOQ uploads.

3. How Information Is Used

Information may be used to:

• Process and manage orders
• Arrange delivery
• Respond to enquiries
• Prepare quotations
• Handle bulk and corporate requirements
• Provide warranty and after-sales support
• Provide technical services
• Manage customer accounts
• Improve website and shopping experience
• Communicate important order or service information

The planned corporate account system may also include quotations, orders, invoices, warranty status, support tickets, saved products, RFQs, and account-manager information.

4. Payments

The planned platform may support cards, bank transfers, mobile wallets, Cash on Delivery for qualifying products, and corporate bank transfers.

Payment information may be processed through the applicable payment provider. Customers should provide accurate information when completing a transaction.

5. Website & Analytics

The planned technology architecture includes Google Analytics, CRM integration, transactional email, a Pakistan-compatible payment gateway, and WhatsApp Business integration.

These technologies may be used to support website functionality, customer communication, analytics, and service management.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies to support website functionality, understand website usage, and improve the customer experience.

Where applicable, users can manage cookie settings through their browser.

Note: The supplied business plan does not specify a particular cookie policy, cookie duration, or consent mechanism, so those details should be added once the website’s actual configuration is finalized.

7. WhatsApp and Customer Communication

WhatsApp Business is planned as a customer enquiry and sales channel.

If you contact us through WhatsApp, your communication may be used to respond to your enquiry, process a request, or provide customer support.

8. Business and Project Information

Customers submitting business or project requirements may provide additional information, including project details, location, room dimensions, number of users, budget, descriptions, BOQs, or floor plans.

Such information is used to understand requirements and prepare appropriate quotations or solutions.

9. Selling Your IT Equipment

If you use the Sell Your IT Equipment service, information may include:

• Equipment type
• Brand and model
• Quantity
• Condition
• Location
• Expected price
• Equipment list
• Images

This information is used to evaluate the equipment and respond to the submission.

10. Information Security

We aim to protect customer and business information through appropriate website and operational security practices.

The planned website architecture includes Cloudflare, secure payment integration, CRM integration, and other technology systems intended to support the online platform.

However, no online system can guarantee absolute security.

11. Sharing of Information

Information may be shared when necessary to provide requested services, such as processing payments, fulfilling orders, arranging delivery, providing technical services, or managing business requirements.

We do not use customer information for purposes unrelated to providing or improving the requested services unless permitted or required by applicable law.

Note: The supplied project file does not specify particular third-party data processors or a detailed data-sharing framework. Those details should be added once the actual service providers are finalized.

12. Customer Accounts

Where customer accounts are available, account information may be used to manage orders, quotations, invoices, warranty information, support requests, and other account-related services.

Customers should keep their account credentials confidential.

13. Marketing Communications

Customers may receive information about new products, technology deals, special offers, or other updates where they have provided their contact information for such communication.

Customers should be provided with an appropriate option to stop receiving promotional communications.

14. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain order and warranty records, manage business relationships, meet operational requirements, or comply with applicable legal obligations.

The supplied business plan does not specify exact retention periods.

15. Your Information

Customers should provide accurate and up-to-date information when placing orders, requesting quotations, submitting project requirements, or contacting support.

If your information needs to be corrected or updated, please contact the support team.

16. Children’s Privacy

The supplied business plan does not provide specific provisions regarding children’s data or age restrictions. Any age-related requirements should be added based on the website’s actual operating policy and applicable requirements.

17. Changes to This Privacy Policy

This Privacy Policy may be updated when website features, technology systems, services, or business practices change.

The latest version published on the website will apply.

18. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact our support team.